Your opportunity
We are seeking a highly skilled and experienced Principal Analyst to join our Enterprise Analytics team. This pivotal role will report directly to the Director of Enterprise Analytics and will be instrumental in driving data-informed decision-making across the organization. The ideal candidate in this role will be a hands on analytics leader who has a track record of building strong trusted partnerships with senior leadership in a company to execute on complex cross functional data initiatives. Ideally they will be familiar with at least 3 of the following 5 functions - Finance, GTM, Analytics, Product and Marketing. Additionally, this person will have a strong executive presence as a core part of the role is briefing New Relic’s CXO with operational insights and analysis and make well informed, data driven recommendations to positively impact the business.
What you'll do
- Operational Deep Dives: Tackle complex business questions where the data and insights lie across several organizations. Use data to crystalize insights and present them senior leadership (VP+). The type of questions the person would tackle are “What type of customers do well with New Relic in the long term?”, “Why did the North Star metric drop by X% in a month? Is this a one off or part of a long term trend”. “What are key drivers of positive sentiment and negative sentiment in the customer base”.
- CXO Operational Reporting: Work with Director of Enterprise Analytics to lead the development and maintenance of comprehensive operational reports for C-level executives. Present operational report to CXO on a regular basis.
- North Star Metric Development, Reporting and Analysis: Own the reporting and analysis of company Northstar metric. At times this may involve detecting issues in the metric and triage them with Data Engineering/Finance.
- Data Asset and Capability Development: Spearhead projects to build new data assets and capabilities (e.g., cohort tooling, anomaly detection products). This will involve, identifying the need for a specific tool, writing the PRD and engaging with Data Engineering to build the tool.
This role requires
- Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering); Master's degree preferred
- 8+ years of experience in data analytics, business intelligence, or a related field
- Strong proficiency in SQL and Python
- Familiarity with statistical concepts, including model evaluation metrics, forecasting methodologies, and confidence intervals
- Experience with data visualization tools and techniques
- Excellent problem-solving and analytical skills
- Outstanding communication and presentation abilities, particularly for C-level audiences
- Proven track record of managing complex, cross-functional projects
- Technical consulting background preferred
Bonus points if you have
- Prior management or technical lead experience
- Prior background in observability space
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
Estimated Base Pay Range: $ 157,000 - $ 196,000
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
