Head of Vertical, Customer Program Management

Are You Ready to Navigate the Future of Global Trade?

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.

• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards: Benefit from a compensation package matching your role as a successful industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

• Accountable to ensure a well-performing CPM team is in place that is set up to meet the goals of the accounts for operational execution, service delivery and financial objectives.

• Provide strategic direction to the CPM team and ensure the CPM team has the tools, training, and infrastructure to perform in their roles.

• Oversight of the operational performance and guidance on performance improvements for accounts in scope.

• Collaborate and support other members of the global account team to assure desired performance and service level.

• Ensure CPM team conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.

• Ensure improvement projects across accounts are in place and that the learnings are captured and distributed in Maersk. Participate, support, or mange as needed. Ensure to track value of improvements.

• Drive a culture of Operational Excellence within the CPM community, conduct regular performance dialogue in the main executing sites to detect existing and potential process flaws, identifying corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented.

• Provide accessible daily management to handle escalations, coaching, internal review sessions and external customer meetings.

• Stimulate the CPM team to enhance the performance for their global/regional accounts by sharing best practices, joining review meetings and/or covering during absence.

• Provide structure for best practice sharing in daily, weekly, monthly, quarterly forums that help to educate and develop within region and outside Region and across teams.

• Ensure that the CPM team follows global and regional guidelines regarding role definition, job demarcations, initiatives, and tools.

• Build and maintain the CPM succession pipeline.

• Provide and oversee structure to ensure external KPI’s are in place for all CPM accounts.  Where KPI goals are not met, ensure CPM’s have actions in place to improve.

• Ensure account plans and development initiatives (operational and business growth) are in place (in collaboration with sales) and being reviewed in an ongoing process.

• Proven leadership skills and change management abilities.

• Composure under pressure and ability to prioritize.

• Assertive, decisive, and proactive.

• High sense of urgency and persistence.

• Confidence in building relationships and dealing with people.

• Ability to define a vision, objectives, and priorities.

• Capability to address both big picture and daily operational issues.

• Problem-solving skills with an systematic and structured approach.

• Supply chain optimization knowledge.

• Project management and training skills.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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