AVP, Business Solutions

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

RESPONSIBILITIES

• Support Business Solutions / Operations leadership to define implementation plans or business cases for large or medium-sized strategic initiatives
• Lead small strategic initiatives with oversight from Business Solutions leadership
• Gather data from key stakeholders to develop execution plans to achieve performance goals and metrics
• Support Business Solutions leadership in defining Ops / Tech roadmap
• Coordinate User Acceptance Testing
• Support end users with reported system-related incidents
• Develop key BU relationships 
• Identify and recommend additional tech or process enhancements in support of continuous improvement

SKILLS & COMPETENCIES:

• Strong written and oral communication skills
• Teamwork and interpersonal skills
• Facilitation skills
• Moderate technical and organizational skills
• Strong problem-solving and service skills
• Proficiency in Microsoft Outlook, Word, Excel, and Teams is required
• Proficiency with Image Right, Policy Decisions Evolution and Policy Writer are a plus.
• Experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.)
• Intermediate experience with UW lifecycle and ability to translate that into user and system requirements
• Familiarity with software development lifecycle, Product Management and Agile/Scrum framework 

EDUCATION/CREDENTIALS

• Bachelor’s Degree in related field
• Minimum 5 years’ prior experience in Insurance Operations, Underwriting, Business Planning, IT, or related / relevant role(s)

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