Incident Commander

About the Role & Team
As part of the theScore team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We want you to be challenged and to get the full experience of what it’s like to work at theScore! We are looking for an Incident Commander to join our site reliability team, to work cross-functionally across engineering, and be the front line for incidents and working with Release Engineering to help prevent new events.

This is a management position responsible for all SRE incidents, which includes P1, P2, P3 and P4. Classifying and documenting all incidents and carrying out support, assisting and driving all incidents, regarding investigation, hierarchical and technical escalation, diagnosis and recovery and root cause analysis. Additionally driving improvements to our service delivery and release processes based on disruption reports.

About the work

• Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, Release Engineering leader and cross-functional teams to lead real-time incident management.
• Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
• Continuously improve and enhance the internal framework, methodology, processes, and tools
• Developing and maintaining key practice capabilities
• Collaborating with SRE Teams and Infrastructure teams to identify requirements.
• Recommends innovative solutions that enable the organization to deliver on its objectives and goals.
• Promote opportunities for Continuous Service Improvements
• Lead SRE communications to stakeholders via email, Slack, Microsoft Teams in timely manner
• Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
• Other duties as required.

 About You

• Experience in a similar role or incident management role.
• Experience and understanding of Containerization (Docker & Kubernetes preferred)
• Comfortable within Linux environments and needs.
• Experience working with AWS, GCP, and/or on-premise environments needs.
• Ability to work independently and learn quickly with little supervision.
• Ability to handle multiple projects simultaneously.
• Willingness to drop everything and take on an ad-hoc task.
• You’re the type of individual who is extremely tech-savvy and passionate about learning new technologies and tools.
• A bachelor’s degree in computer science, engineering, and/or similar experience.
• Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Helmfile, Terragrunt, Prometheus, and any web programming.

What We Offer

• Competitive compensation package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Parental leave top up.
• Opportunities for career progression and mentoring others.
  
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