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Junior Support Developer

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Hands-on experience with MS SQL, Familiarity with C#, .NetCore, and JavaScript is a plus, Basic understanding of service desk processes, Problem-solving skills, Willingness to learn new technologies.

Key responsabilities:

  • Assist with resolving MS SQL technical issues
  • Collaborate with Tech Lead and development team
  • Provide guidance to lower levels of the service desk
  • Manage escalated issues and communicate resolutions
  • Update customers on progress of issues
IRIS Software Group logo
IRIS Software Group Computer Software / SaaS Large https://www.iris.co.uk/
1001 - 5000 Employees
About IRIS Software Group
IRIS Software Group is a leading global provider of mission critical software and services and one of UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued. We started 45 years ago with accountancy software and have evolved to be trusted by more than 100,000 customers in 135 countries around the world. We invest heavily in development using the latest processes and technologies, driven by our Indian and Romanian Product Development Centres to build the next generation of cloud-based accountancy, HR and education solutions. Our global and domestic payroll and HR solutions are used nearly five million employees. Almost one million UK employees are managed by our HR solutions, and one in eight UK employees are paid through IRIS payroll solutions. We are the largest third-party online tax filer with UK Government, and we are used by 54 of the top 100 US and 91 of the top 100 UK accountancy firms. We also serve over 13,000 schools and academies, and almost five million UK families use our apps to connect to their child’s school. In the last year, we have been awarded Technology Company of the Year in the UK Tech Awards; Employer of the Year in the Thames Valley Tech Awards; and the Americas Prime Award from the K2 Enterprise Awards. IRIS Education has been named Company of the Year at the UK National MAT Awards 2023, and crowned Company of the Year (more than 12m) in the Bett Awards 2023.
See more IRIS Software Group offers

Job description

Are you a tech enthusiast with a passion for data and coding? We’re excited to offer an opportunity for a motivated Junior Technical Support Analyst to join our dynamic 3rd Line Technical Support team. If you have a keen interest in MS SQL and enjoy solving technical problems, this role could be perfect for you. You will work with our leading HR software solutions, including IRIS Cascade Enterprise and Staffology HR Professional.


What will you be doing?


  • Assist with Technical Challenges: Help resolve technical issues involving MS SQL, including basic data fixes, updates, deletions, and joins.
  • Collaborate for Solutions: Work alongside the Tech Lead, development team, and Product team to support and resolve issues.
  • Support the Team: Provide assistance and technical guidance to lower levels of the service desk.
  • Handle Escalations: Assist in managing escalated issues, communicate with other teams, and help resolve blockers.
  • Customer Communication: Update customers and managers about the progress of issues and ensure timely resolutions.
  • Team Participation: Represent the team in meetings and contribute to discussions as needed.


What are we looking for?


  • Technical Skills: Hands-on experience with MS SQL, including basic coding for data fixes, updates, deletions, and joins. Some familiarity with C#, .NetCore, and JavaScript is a plus.
  • Problem-Solving: Ability to troubleshoot and investigate technical issues.
  • Learning Attitude: Willingness to learn and adapt to new technologies and processes.
  • Service Desk Knowledge: Basic understanding of service desk processes and a desire to grow in this area.
  • Team Player: Enthusiasm for working with others and contributing to team goals.


Why Join Us?


  • Impact: Play a vital role in solving technical issues and improving our software.
  • Growth: Gain valuable experience in a supportive environment that encourages professional development.
  • Culture: Be part of a team that values communication, teamwork, and a positive work environment.


Apply Now! Bring your technical skills and enthusiasm for problem-solving to a role where you can make a real difference. Don’t miss this chance to kickstart your career and contribute to our success!


Please Note: Due to high demand, we encourage you to apply as soon as possible.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

JavaScript (Programming Language)C# (Programming Language)SQL (Programming Language)Help Desk SupportASP.NET Core

Other Skills

  • Problem Solving
  • Teamwork
  • Communication
Are you interested?

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