Cash Applications Supervisor - Remote

Overview

This is a remote position.

Description Of Responsibilities

The Cash Applications Supervisor provides leadership and oversight for the Cash Application function within Revenue Cycle Management. Functions under the responsibility of Cash Applications include posting all payments and refunds to the appropriate hospital accounts in a timely and accurate manner. The Cash Applications Supervisor reports to the Cash Applications Manager.

Reporting Relationship

Cash Applications Manager

FLSA Status: Exempt

Responsibilities

Oversee day-to-day operations of the cash posting team to ensure the timely completion of Cash posting, processing and balancing activities associated with both manual and electronic payments.

Ensure team maintains accurate and timely completion of credit and refund processing.

Maintain responsibility for accurate posting and balancing of all credit card, money order and cash payments received from patients to the appropriate patient accounts.

Strive to have no backlog or un-posted cash and recoups at the end of each month and set team expectations to achieve this goal.

Supervise payment posting representatives to ensure employees maintain accurate and current knowledge of insurance payments and rejection/denial processing procedures.

Ensure team maintains a daily focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate; assist management with the coordination of daily Cash Application operations.

Develop “super user” capabilities in Aveanna applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.

Schedule and monitor staffing levels to ensure efficient operations and appropriate employee utilization.

Assist department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned.

Assist with department policy and procedure revision/development.

Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities.

Work with department management to complete disciplinary action as required.

Work with department management to complete annual performance reviews for employees, provide timely feedback to employees and address performance/quality and training issues as appropriate.

Deliver positive patient experience.

Adhere to Aveanna organizational policies and procedures for relevant location and job scope.

Liaise appropriately with peers across the system.

Perform any special assignments as requested.

Minimum Qualifications

High School Diploma or GED. Bachelor’s (or Associate’s) preferred.

Four (4) Years Of Progressively Responsible Work Experience Required.

At least five (5) years of related Revenue Cycle experience, preferably within Cash Applications.

At Least Three (3) Years Of Supervisory Experience Preferred.

Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative.

Current knowledge of insurance payments and rejection/denial processing procedures.

Clear understanding of the impact payment applications has on Revenue Cycle operations and financial performance.

Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship.

Excellent written, verbal communication and interpersonal skills.

Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.

A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.

Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.