EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.
With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
About the role
Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry.
We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them 📈
This is where you come in! 👋
Our Revenue and Business Operations Lead is accountable for driving revenue growth by fostering collaboration and alignment between teams, optimising processes, tools and systems - and enhancing revenue streams. Your purpose is to partner with our customer-facing teams so they can engage seamlessly with our customers.
Your mission is to drive revenue process optimisation right across the customer journey (from lead generation to customer support and retention), ensure the seamless execution of strategic initiatives and maintain business-critical operations. You will do this while empowering our customer-facing teams with the go to market tools, insights, and best practices needed to achieve their targets.
As the Team Lead, you are also responsible for providing leadership, setting strategic direction, and overseeing the overall operations of your team. You will collaborate closely with the Head of Business Operations and Performance, EverWell leaders and their teams.
Who you are:
Proven leadership skills, with a track record of building and empowering high-performing teams
Passionate about optimising ROI, you ensure that prioritisation is driven by clear, measurable benefits that enhance revenue growth and reduce customer acquisition costs
Proven experience in leading change management and process improvement within revenue operations, sales operations or business operations
Expert-level knowledge of go-to-market tools and automation technologies such as Salesforce, Marketo, Chargify and Zapier (or similar)
Strong foundation of analytical, operational, problem solving, planning, time management, and project management skills
Exceptional written and verbal communication, interpersonal, and negotiation skills to effectively influence stakeholders at all levels
A proactive, results-oriented mindset, with a focus on continuous improvement and innovation.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why join us?
At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
This role is full time, permanent and can be based anywhere in New Zealand.
You must be legally entitled to work in New Zealand.
Applications close when we find the right person!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
