Offer summary
Qualifications:
Bachelor's degree or customer support experience, Fluent spoken/written English, Excellent computer skills and MS Office knowledge, Knowledge of Windows, Mac, or Linux OS, Ability to handle confidential material.
Key responsabilities:
- Respond to technical and non-technical queries via email, phone, or live chat
- Coordinate with Engineering and Product Management on product issues
- Develop positive relationships with customers
- Translate and maintain technical documentation
- Support strategic initiatives as needed