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Customer Support Executive

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Bangladesh

Offer summary

Qualifications:

Fluent in English and Bengali, Experience in customer support preferred, Stable internet connection and laptop, Willingness for long-term cooperation, Ability to handle non-standard situations.

Key responsabilities:

Answer client inquiries via online chat
Assist customers with website usability issues
Solve customer problems during their experience
Build long-term relationships with clients
Provide information on current offers/promotions

PIN-UP GLOBAL Large https://pin-up.global/

1001 - 5000 Employees

See more PIN-UP GLOBAL offers

Job description

About Company

We are PIN-UP!

The unique alliance of gurus in online entertainment, software development, design, web traffic, and marketing. The powerful collaboration on the edge of innovative technologies, brilliant solutions, engineering excellence, and marketing experience.

Our mission is to be the best in all aspects of the business we build and not stop the game.

VISION & MISSION

PIN-UP Global is an ecosystem of independent companies involved in the life cycle of various entertainment products. Ecosystem companies introduce innovative technologies, non-standard solutions for the development and scaling of products and services.

PIN-UP Global Is Divided Into Directions Depending On The Profile. In Each Direction, There Can Be One Or More Companies Interacting With Each Other By Competition And Cooperation

PIN-UP.BUSINESS Direction focused on the monetization of business processes. The companies included in it have expertise in the legal field, finance and apply the best practices of marketing communications to achieve the goals of the customer. PIN-UP.BUSINESS also includes an in-house full-cycle recruiting agency.
PIN-UP.TECH This direction includes IT companies whose profile is the development of software for ecosystem participants. PIN-UP.TECH companies specialize in technological solutions that are unique for the market, allowing partners to maintain their leading positions and provide high quality products.
PIN-UP.CARE Directions for working with non-profit organizations that declare the principles of social responsibility in the field of human rights, labor relations, environmental protection and charitable activities. PIN-UP.CARE initiatives contribute to the sustainable development of the company ecosystem and support the support of society in the social, economic and environmental spheres.
PIN-UP.TRAFFIC group of companies within the PIN-UP Global ecosystem that provides quality, payback traffic to customer products and services in markets where they have a presence. It has been operating since 2016 under the flagship project of the group of companies the PIN-UP Partners partnership program.
PIN-UP.CRM A group of companies, the scope and task of which is to build a high-quality level of service and marketing for all customers of the ecosystem. The specialists of PIN-UP.CRM promptly solve problems and simplify the life of customers.
PIN-UP.TEAM The team is the main value of PIN-UP Global. This segment is focused on taking care of ecosystem specialists. To do this, we regularly implement programs not only for adaptation, development and training of employees, but also for leisure activities. For us, the well-being of employees is one of the most important principles of the ecosystems culture.
PIN-UP.PLAY Independent companies that have decided to work under the PIN-UP brand in their countries are represented in this direction. They use the betting platform or the casino, and may also order services from other PIN-UP ompanies.

Our Mission

Based on deep market knowledge and the latest technologies, develop the Ecosystem companies and remain industry leaders.

With mutual trust and respect for independence letting us evolve to a higher level of service and product quality, our companies join forces and strive for a common goal.

The Role

Job Description

PIN-UP Global in currently looking for an Online Chat Operator with knowledge of English and Bengali language.

Responsibilities

Answer clients' inquiries via online chat in Bangladesh
Assist customers regarding website usability
Solve customers' issues that they may face during their clients experience
Build long-term relationships with Clients
Provide clients with current information on current offers/promotions of the company

What We Offer

Constant support and assistance at all stages of work;
Trainings;
Opportunity for career and professional growth;
Paid annual leave and sick leave.
5 days working in a week
9 hours login
Lucrative Incentives

Job Types: Full-time, Regular / Permanent, Fresher

Salary: 25000 BDT + Bonus ~15 000 BDT per month

Benefits

Paid time off
Paid sick leaves and Vacations

Schedule

Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Rotational shift

Supplemental Pay Types

Performance bonus

Ideal Profile

Requirements

Candidate should be in Bengali and English language.
Stress management, conflict resolution;
Having a positive attitude, and a sense of humor;
Willingness to constantly develop and improve your skills;
Willingness to help others;
Skills for dealing with non-standard situations;
The ability to take responsibility for your decisions;
Stress management, conflict resolution;
High communication skills;
Ability to learn new information quickly;
Attention to detail;
Manageability;
Willingness for long-term cooperation;
Candidate should have a workplace with a stable Internet connection and laptop (windows 10/MacBook) with 8GB RAM;

It is a work from the remotely.