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Career Opportunities: Insurance Service Agent (6718)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Post-secondary education preferred, Experience in retail or customer service, Willingness to obtain OTL license, Proficient in MS Office suite, Strong analytical and critical thinking skills.

Key responsabilities:

  • Service and assist members with insurance policies
  • Answer queries about coverage options
  • Quote and sell auto and property insurance
  • Assess customer needs for additional coverage
  • Achieve targets for customer service and quality
Echelon Insurance logo
Echelon Insurance Insurance SME https://echeloninsurance.ca/
201 - 500 Employees
About Echelon Insurance
Echelon Insurance was founded in 1998, and became a member of the CAA Club Group family in 2019. As a leading Specialty insurer, Echelon works closely with our Broker partners to provide Personal and Commercial insurance solutions to protect Canadian families and businesses. Our primary purpose is to give our customers peace of mind. We protect the assets of both individuals and businesses. So, whether you own a car, motorcycle, recreational vehicle, home, or business, we provide coverage to ensure you are protected. We are an equal opportunity employer committed to providing employment accommodation in accordance with the applicable Provincial Human Rights and Accessibility Legislation. Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process and to any Associates that self-identify as living with a disability and require an accommodation. If you require an accommodation, please notify contact us at accessibility@caasco.ca or by phone at 905-301-8934.
See more Echelon Insurance offers

Job description

 
About Us

Our Insurance P&C call centre is a dynamic and professional environment which strives to offer the ultimate customer experience.  We share in each other’s successes, drive change and support each other while maintaining a great working environment to deliver on what is best for the customer.

Who we are
Position Details

What You Will Do

  • Service our existing members with their insurance policies
  • Answer any query about coverage or additional coverage
  • Quote and sell auto and property insurance to inbound policyholders
  • Follow procedures and Underwriting guidelines as part of the acquisition process
  • Assess customer needs and identify and make recommendations for additional P&C coverage
  • Achieve set targets for customer service, quality, etc.

What You Have

  • Post-secondary education completion preferred
  • Considerable experience in retail, customer service and/or call centre environment
  • Willingness to obtain OTL (Other Than Life) license
  • Proficient in MS Office suite
  • Strong technical, analytical and critical thinking skills
  • Excellent communication skills, both written and verbal
  • Strong customer service skills with a commitment to continuous improvement and exceeding client expectations

** OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam.  A completed OTL exam a requirement for the job, and we will be training candidates in preparation to write the licensing exam. 

Must be flexible around call center hours

Monday - Thursday from 8:00AM to 8:00PM
Friday from 8:00AM- 6:00PM
Saturday (once a month) from 9:00AM- 5:00PM

What’s In It For You

  • Work from home opportunities
  • Pay for performance bonus incentives
Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

 

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center ExperienceRetail ExperienceHigher EducationInsurance Law

Other Skills

  • Technical Acumen
  • Analytical Thinking
  • Microsoft Office
  • Customer Service
  • Critical Thinking
  • Verbal Communication Skills
Are you interested?

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