Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as the first point of contact for customers via phone, email, and live chat.
- Address inquiries with empathy and efficiency for positive resolutions.
- Troubleshoot technical issues and guide customers on product features.
- Process orders, returns, and refunds in line with company policies.
- Maintain accurate records of customer interactions and collaborate on complex issues.