Offer summary
Qualifications:
High school diploma; bachelor's preferred., Experience in customer service field., Proficient in support software and CRM systems..
Key responsabilities:
- Act as the first point of contact for customers through multiple channels.
- Address inquiries with empathy and provide efficient solutions.
- Troubleshoot issues and guide customers on product features.
- Process orders, returns, and refunds according to policies.
- Maintain accurate records of interactions in CRM and collaborate on complex issues.