Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred, Proven customer service experience, Excellent verbal and written communication, Strong problem-solving skills, Proficiency in customer support software.
Key responsabilities:
- Provide professional assistance via phone, email, and chat
- Address inquiries with empathy for positive resolution
- Troubleshoot issues and guide customers on product use
- Process orders, returns, and maintain accurate records
- Collaborate with teams to resolve complex issues and improve processes