Director, Field Recruiting Operations

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Field Recruiting Operations Director will be instrumental in helping Help at Home expand the great care we provide to our clients. This position reports directly into the SVP, Caregiver Recruiting and is part of the overall Field Operations Team. This role is responsible for managing a variety of recruiting initiatives, including candidate generation strategy, candidate care and the implementation and maintenance of recruitment technology. The Recruiting Operations Director will be a strategic partner to the Director of Recruitment and will work closely with the Recruiting Specialist to help optimize and innovate on current processes.

This is a remote position with frequent travel required.

Duties/Responsibilities:

• Focus on building a successful candidate attraction model for caregivers including recruiting marketing, employee referrals, grass root efforts, events and social recruiting.
• Help manage key talent vendor partners to ensure we are receiving our full contract value as well as helping us design for the future.
• Launch and provide ongoing maintenance of new recruiting technology and processes to better support field operations.
• Champion creation of our candidate care strategy.
• Help create and utilize best reporting to understand our performance and uncover areas of opportunities.
• Help create remarkable hiring experiences for both the candidate and the hiring teams through the refinement of our internal processes and systems.
• Be a champion of Help at Home’s culture and values.
• Help develop team goals based on historical data.
• Perform other related duties as assigned.

• Bachelor degree or equivalent experience.
• Five (5) – seven (7) years of management experience in recruitment.
• RPO or Staffing experience a plus.

Required Skills/Abilities:

• Proven experience leading teams that specializing in high-volume, non-exempt hiring, with a heavy focus on process and recruitment marketing.
• Ability to understand data and use it to drive decisions, identify bottlenecks and tell meaningful stories to our customers.
• Innovation focus – excels at finding new ways to solve problems and isn’t afraid to change courses when things aren’t working as intended.
• Understands the candidate experience is key to achieving our goals.
• An inspirational leader that consistently sets and achieves team goals by creating a positive environment with plenty of recognition for good performance.
• Comfortable with coaching and performance management.
• Flexibility to adapt to a dynamically changing environment.
• Proficient with Microsoft Office Suite, especially Excel.

Management Authority:

• Makes staff decisions – hiring, firing
• Conducts performance reviews
• Creates and directs strategic goals
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information
• Monthly or quarterly travel; may fluctuate based on business needs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.