Customer Service Representative (Cold Caller)

Job Description:

We seek a dynamic and enthusiastic Cold Calling and Customer Service Representative to join our remote team. The ideal candidate is a skincare enthusiast with a warm personality, excellent communication skills, and a passion for building long-term customer relationships. You will be responsible for cold calling prospective clients, taking orders, answering customer service questions, and maintaining regular contact with our existing clients.

Key Responsibilities:

Cold Calling: Reach out to med spas, independent plastic surgeons, dermatologists, and licensed estheticians to introduce them to MEG 21 products.

Customer Service: Answer product questions, provide excellent customer service, and take phone and email orders.

Client Check-ins: Conduct monthly check-ins with existing clients to maintain relationships, ensure customer satisfaction, and identify upselling opportunities.

Order Management: Process and manage incoming orders, ensuring timely and accurate handling of customer requests.

Maintain CRM: Keep detailed records of client interactions, feedback, and any follow-up needed using CRM tools.

Qualifications:

A passion for skincare and familiarity with professional skincare products.

Excellent verbal and written English communication skills.

Warm, friendly, and approachable demeanor.

Ability to work independently and manage time effectively in a remote setting.

Previous experience in cold calling, customer service, or sales.

We are looking for a woman in her 40s who brings warmth, empathy, and a customer-first attitude. You should love talking to people, understanding their needs, and helping them find solutions that fit their skincare goals. A passion for skincare and a commitment to assisting clients to feel their best is essential.

Benefits:

Commission on each new sale

Job Type:
WFH
Night Shift
Full Time