Position Requirements:
o Evaluate international education and credentials of applicants for eligibility to sit for the Uniform CPA Exam and/or apply for a CPA license.
o Prepare evaluation reports for state boards of accountancy according to respective board of accountancy requirements, rules, and policies.
o Conduct educational research for respective countries and share information with NASBA’s Quality Assurance Department.
o Responsible for maintaining exceptional customer service with all contacts.
o Build and maintain professional relationships with respective applicants, clients and customers (internal and external).
o Respond to applicant, board of accountancy, other external customers and internal customer requests within 24 hours.
o Proactively follow-up on missing information or other information necessary to complete evaluations on a timely basis.
o Through NASBA’s SharePoint system, be knowledgeable of CPA Exam and licensing related requirements for each board of accountancy.
o Through NASBA’s SharePoint system, be knowledgeable of international education systems and rules of conversion to meet U.S. standards.
o Protect NASBA values, policies and legal requirements by keeping applicants’ personally identifiable information (PII) confidential.
o Adhere to all documented policies and procedures.
o Work well under pressure and consistently meet established work timelines and performance standards.
o May be required to work overtime (more than 40 hours per week) as business needs dictate and as approved in advance.
o Work well with Microsoft Excel and administrative software systems.
o Participate in international education and credential training sessions, as directed.
o Provide input on existing training materials/approaches and make suggestions for improvement.
o Participate in professional development opportunities and conferences, as directed.
o Provide support services to NIES, and perform auxiliary tasks and other duties, as assigned.
Functional Relationships: All NASBA departments, employees and boards.
Internal Customers: NASBA Client Services and related internal staff.
External Customers: State Boards of Accountancy, college and university accounting programs, accrediting bodies, review course providers, and respective applicants.
Skills and Professional Experience
Skills Profile:
o Proven analytical, evaluative, and creative problem-solving skills.
o Excellent listening, written and oral communication skills.
o Excellent interpersonal skills.
o Exceptional research skills.
o Strong attention to detail, demonstrated by accuracy and thoroughness of work product.
o Demonstrated time management and organization skills.
o Strong customer service orientation.
o Demonstrated ability to multitask, prioritizing and handling files in varying stages of completion.
o Highly self-motivated, dependable and punctual.
o Demonstrated ability to work independently within established guidelines.
o Cross-cultural sensitivity and intercultural communication skills.
o Demonstrate the ability to handle difficult customer service situations.
Experience and Knowledge:
o Experience with business-related computer software (i.e. MS Word/Excel, mobile apps, etc.).
o Experience conducting research.
o Experience working in a team-oriented, collaborative environment.
o Experience working in a client services setting.
Experience demonstrating knowledge of higher education requirements preferred.
Education/Other:
o Bachelor’s degree, or a combination of educational concentrations and job experiences meeting the required knowledge, skills and abilities.
o International education evaluation experience and/or training is preferred.
Below is an overview of some of the benefits we offer to full-time employees.
- Medical/Dental/Vision
- Life Insurance
- Short-Term & Long-Term Disability
- Numerous Voluntary Policies
- Employee Assistance Program
- 401(k) Plan (NASBA contributes 5.7% of employee’s salary)
- Flexible work plan benefit $100 monthly allowance. Parking in One Nashville Place paid on days in the office
- Holidays (13 days)
- Paid leave time - (prorated based on hire date and earned on an accrual basis)
- Vacation Leave (10 days)
- Sick Leave (12 days)
- Personal Days (3 days)
- Flex Spending Account (FSA)
- Dress for Your Day Casual Dress
- Some work from home flexibility; however, you must live in the Middle TN area and not out of state.
NASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist.
Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.
Thank you for interest in employment opportunities at NASBA.
