Offer summary
Qualifications:
1+ year experience as a Technical Support Analyst, Experience with SQL and data queries, Basic understanding of Linux terminal, Fluent English communication skills, Customer-oriented mindset.Key responsabilities:
- Communicate with customers via Helpdesk or video calls
- Identify, research, and escalate customer problems
- Solve technical data-related issues using SQL and Kibana
- Document regular cases and solutions
- Work cross-functionally with various teams