Match score not available

Insurance Eligibility Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

1-2 years of medical or dental insurance experience, Knowledge of federal and state regulations, Strong capability with MS Office applications, Understanding of ticketing systems and support channels, Exceptional communication and interpersonal skills.

Key responsabilities:

Verify insurance coverage and communicate accurately to customers and staff
Serve as a subject matter expert and liaison between sales and customers
Complete all insurance related duties in a timely manner
Achieve key performance indicators effectively managing workload
Manage and assist sales/support team members with insurance processes

Booth & Partners Large https://boothandpartners.com/

1001 - 5000 Employees

See more Booth & Partners offers

Job description

Your missions

As an Insurance Eligibility Specialist, your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through the insurance eligibility process of their smile journey. A critical part of this role is to collect accurate customer insurance information to ensure clear coverage expectations can be communicated to our customers. As part of the process, you will be the customer’s advocate as you interact with insurance companies to verify their insurance eligibility.

Key Responsibilities

Responsible for verifications and accurate communications to customers and staff regarding insurance coverage.
Ensures benefits are accurate and considered as part of the customer communication.
Serves as a subject matter expert related to insurance and liaison between sales staff and customers to resolve any concerns and maintain a positive productive working relationship.
Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent customer relations and financial success for the customer and other various operations functions.
Achieves and maintains key performance indicators by effectively managing daily eligibility workload and planning and other various operation functions.
Manages and assists designated sales/support team members with appropriate support regarding insurance processes.
All other duties as required.

Requirements

Key Leadership Behaviors Typical Background

Customer centric at the core
Able to coach and assist the team
High level of energy, motivation, and ability to work with the team, to drive empowerment and confidence.
Solutions-oriented, success-driven, approachable, and compassionate.
Calm under pressure. You think on your feet and when things change, you know how to roll with the punches.
Strategic problem solver who stays focused.
You operate with a high sense of urgency.
You communicate effectively. You are persuasive and an expert at navigating difficult conversations.
Motivated, resilient and take ownership. You have a calculated approach and practice critical thinking. You never point fingers.

Typical Background

1-2 years of medical or dental insurance experience
Knowledge of federal and state regulations
Accuracy and Organization are a must
Strong capability with MS Office (Excel, PowerPoint, Word, and Outlook)
Understanding of ticketing systems and support channels including voice, email, chat, text and messenger required.
Familiarity with Five9 and Salesforce get bonus points.
Exceptional communication and interpersonal skills, and dedication to putting the team first
Must be amenable to report onsite as needed
Must be amenable to work 10 PM - 7 AM Manila Time with Saturday and Sunday off