Offer summary
Qualifications:
Fluent in German, verbal and written, Experience in Customer Support roles, Familiar with customer support software, Strong knowledge of PC-based applications, Ability to pass a background check.Key responsabilities:
- Deliver exceptional customer service and satisfaction
- Research inquiries via phone, email, and chat
- Troubleshoot and escalate unresolved issues
- Document all customer interactions as required
- Collaborate with team members to improve service