Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Are you looking for a new challenge and are passionate about delivering excellent customer service?
Do you have great attention to detail?
Would you enjoy being part of a supportive team with a caring counts culture?
Is a flexible work/life balance important to you?
Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If you’ve answered yes, then a role as a Customer Relations Adviser could be the opportunity you have been waiting for!
Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
Truly flexible working
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Our other benefits include:
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
The Role:
Working closely with colleagues across the business, you`ll help provide a full service to our valued clients by ensuring full adherence to their complaint policies and procedures. Using your empathy and understanding, you will record and manage all complaints from customers and our clients. This will include collating and sharing complaint information with claims handlers, loss adjusters and other relevant parties, and working to agreed timescales to successfully manage client expectations. Once shared with your colleagues, you`ll take responsibility to drive a plan of action to ensure each complaint is dealt with to a satisfactory outcome and that the customer is happy with the resolution.
You will have the following skills:
Excellent organisational skills with a focus on attention to detail.
Excellent communication skills, verbal and written.
Able to remain calm and professional under pressure and diffuse difficult situations.
Good IT skills, including MS Word and Excel
Experience in a complaint handling role would be beneficial
A working knowledge of Regulatory Complaints and Compliance as it applies to the insurance industry.
A sound domestic or commercial property insurance claims background would be advantageous.
As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills.
This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of work to contribute to the ongoing success of Sedgwick in the UK.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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