Commercial Claims Technician

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

The Role:

This is an excellent opportunity for a talented and experienced claims technician to really make a difference to people and provide superb customer service to the portfolio of clients within our Commercial Division. The role would suit someone presently in a technician role wishing to develop their career further and deal with more complex or high value commercial claims.

Working alongside Commercial Adjusters, you`ll assist in managing direct cases and have the ability and background knowledge to make the right decisions on each claim. You`ll also support colleagues by  sharing information, gathering evidence and working with third parties to provide full account case details of the claim through to settlement or repudiation.

Most importantly, you`ll be able to put yourself in our customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits.

You will have/will be:

• Experienced in dealing with high value household and commercial property damage insurance claims

• Superb communications skills - listening and acting upon information given

• Able to work as part of a team in a fast-moving environment and in compliance with SLA’s  

• The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion

• Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim

• Understanding and empathy when required

• Able to prioritise your workload on a daily basis

• Excellent keyboard/ IT skills

• Ideally be educated to an advanced level

• Dip CII/cert CILA qualified or willing to work towards this qualification

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.