Offer summary
Qualifications:
Fluent in German (C1 level and higher), Fluent in English (B2/C1 level), Experience in Customer Support, Computer literate with Windows and Apple OS, Familiarity with customer support software.Key responsabilities:
- Deliver exceptional customer service promptly.
- Research and respond to inquiries via multiple channels.
- Identify and escalate unresolved issues.
- Adhere to protocols, guidelines, and KPIs.
- Foster a collaborative team work environment.