Offer summary
Qualifications:
C1 level German and B2/C1 English, Experience in Customer Support, Residing legally in Bosnia Herzegovina, Proficient in Microsoft Office and Google apps, Familiarity with Zendesk and Slack.
Key responsabilities:
- Deliver exceptional customer service efficiently
- Research and respond to inquiries via all channels
- Identify and escalate unresolved issues appropriately
- Ensure compliance with policies and KPIs for service delivery
- Foster a collaborative work environment internally