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Renewals Account Manager

extra holidays - extra parental leave - work from anywhere - fully flexible
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years in Customer Success or Sales, Experience in B2B SaaS preferred, Strong organizational and Excel skills, Knowledge of value-based selling techniques, Bachelor’s degree in relevant field.

Key responsabilities:

  • Ensure retention and renewal of accounts
  • Maintain and grow customer relationships
  • Communicate value to customers effectively
  • Collaborate with sales and technical teams
  • Manage a high volume customer portfolio
Hashicorp logo
Hashicorp Information Technology & Services Large https://local.hashicorp.com/es
1001 - 5000 Employees
HQ: San Francisco
See more Hashicorp offers

Job description

About the role...

The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for handling customer relationships and delivering customer happiness. You will have the opportunity to partner with the Commercial Sales Team in leading and upselling accounts.

In this role you can expect to...

  • Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory.
  • Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
  • Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp. 
  • Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
  • Drive collaboration with sales and technical teams to resolve client issues.
  • Handle a large portfolio of install base customers and operate in a high volume / high velocity capacity.

You may be a good fit for our team if you have...

  • 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
  • Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
  • Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
  • Organized and process bound in order to handle high volume of customers.
  • A willingness to take constructive feedback and grow from it. 
  • Bachelor’s degree in Business, Marketing, Sales or equivalent experience.
  • Proficiency in German is a plus 

#LI-Remote

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Excel
  • Organizational Skills
  • Negotiation
  • Problem Solving
  • Sales
  • Communication
  • Collaboration
  • Adaptability
  • Detail Oriented

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