Offer summary
Qualifications:
Fluent in German (C1 level or higher), Proficient in English (B2/C1 level), Experience in Customer Support roles, Familiar with customer support software, Residing in North Macedonia.
Key responsabilities:
- Deliver exceptional and prompt customer service
- Research and respond to inquiries through multiple channels
- Document all customer interactions as per procedures
- Identify and escalate unresolved issues effectively
- Collaborate with team members to resolve customer issues