Offer summary
Qualifications:
3+ years of experience in application support, Experience with Windows Server and Red Hat Linux, Fluency in English, both written and verbal, Understanding of ITIL terminology, Working knowledge of SQL and external interface connectivity.
Key responsabilities:
- Provide advanced support for clients and teams
- Investigate production issues, identify root causes
- Deliver documented resolutions of incidents
- Communicate progress and status clearly
- Recommend improvements to increase customer satisfaction