About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $60,669.00- $100,104.00, however our target hiring range is $60,669.00- $80,387.00. We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Neighborhood Resource Sites 3 days per week, and off site/work from home 2 days per week. Employees must work within the state of Colorado on their off-site days.
Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)
St Francis Center (2323 Curtis Street, Denver, CO, 80205
Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)
What You’ll Do
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Human Services Operation Supervisors perform front line supervisory duties, and oversee the operations for the Neighborhood Resource Sites (NRS) for Denver Human Services Family and other teams in the Adult Assistance Division (FAAD). The team is seeking an enthusiastic, positive-minded LEADER for the role of Operations Supervisor.
As the Human Services Operations supervisor you will:
Be the first point of contact for the Neighborhood Resource Sites (NRS) which includes keeping an open line of communication between employees and other contacts at the NRS sites
Supervise and evaluate the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs and evaluates the work of employees who coordinate services for clients vulnerable to homelessness
Determine work priorities, monitor workloads, and develop work schedules to provide adequate staff coverage.
Provide work instruction and assist employees with difficult and/or unusual assignments and encourage innovation.
Explain procedures, policies and work-flow to staff and customers. This will include understanding public assistance eligibility rules and processing timeliness guidelines
Investigate the eligibility for and the accuracy of payments in assistance programs, determine if proper procedures were used, and seek methods to correct any errors
Perform quality review of case management coordinators’ work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensure that federal reporting deadlines are met to avoid federal funding and fiscal sanctions
Prepare and/or direct the preparation of records and reports and ensures that staff members enter and update information into the state and county computer systems
Train new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orient staff with appropriate policies and procedures, and ensure that work conforms to policies, standards, and regulations
Develop goals, document performance, provide performance feedback and formally evaluates the work of the employee
Responsible for staff time-keeping, discipline, hiring actions, and general supervisory duties
Document causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action
This position will require traveling to various community-partner sites on a weekly basis
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:
A strong background in determining eligibility for public assistance programs.
Knowledge and experience in eligibility programs, specifically Food Assistance and Medicaid. (Adult Financial and Colorado Works knowledge a plus)
Database systems experience in Colorado Benefits Management System
Be comfortable with ambiguity and have an uncompromising work-ethic
Be excited to work in a team-based environment, where they will not only support and motivate their team, but work alongside them when needed
A strong desire to work with vulnerable, at-risk populations
Demonstrate exemplary customer services skills
Enjoys the challenge of working in fast-paced, diverse, multifaceted environment
Previous leadership or supervisor experience
Professional level experience processing client referrals within the community
Professional level experience working with community-based partners and organizations
Professional level experience utilizing PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Professional level experience with process improvement and or program management
Experience with training or teaching new processes, programs, or rules/policy to staff
Strong conflict resolution and trouble shooting skills
Required Minimum Qualifications
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work).
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License & Certification: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment
Application Deadline
This position is expected to stay open until October 3rd, 2024. Please submit your application as soon as possible and no later than October 3rd, 2024 date at 11:59pm.
About Everything Else
Job Profile
CA3096 Human Services Operations Supervisor
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$60,669.00 - $100,104.00
Starting Pay
The salary range for this position is $60,669.00- $100,104.00, however our target hiring range is $60,669.00- $80,387.00
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
