Sr Field Service Technician

At Eos, we believe in great chemistry.  The combination of core elements into an amazing product and the mixture of skills into a unified team.  We seek the best talent  to just us in our mission to bring affordable, sustainable, clean energy to all. Come change the world with us.

OVERVIEW

As Eos Sr.Field Service Technician, you will play a vital role for Eos’ success of our field service execution. You will install, commission, troubleshoot, repair, operate, and maintain Eos’ Energy storage systems in the field. Both domestically and internationally. You will provide customer support and training and work closely with our engineering teams to improve our product and service offerings.

ACCOUNTABLE FOR

The Sr. Field Service Technician is accountable for system installation, commission and customer support.  Reviewing and resolving warranty claims and assisting customers with non-warranty issues. Identifying improvements to the system and working with the system and manufacturing teams to improve the design of the overall DC system (including all system hardware and BMS software functions). Train our customers/partners on installation and commissioning procedures, system operation and best practices.  The technician is also responsible for supporting services and maintenance of existing systems. 

ESSENTIAL RESPONSBILITIES:

• Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third party products sold by Eos in the field, remote via email, telephone and remote support tools (i.e. AR remote support tools), and site visits.

• Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately

• Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system

• Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.

• Maintain a working knowledge of the NEC (National Electric Code)

• On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products

ADDITIONAL RESPONSIBLITIES

• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work independently, and proactively with minimal supervision

• Ability to communicate challenges in a forthright and accurate manner

• Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)

• Awareness of electrical, crane, forklift and construction work safety.

• Understanding of DC Electrical systems and controls.

• Knowledge using data acquisition tools, data logging, metering and electrical instrumentation.

• Exceptional communication skills: ability to lead by example and through influence

• Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.

• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently

• Attention to detail and high level of accuracy

• Knowledge of the National Electrical Code

EDUCATION AND EXPERIENCE

• Minimum of three (3) years of (field) experience in Electrical/Electronics/Power electronics and or network communications is required.

• High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required

• B.S/ A.A.S Degree in a technical field is strongly preferred.

• Prior experience in the renewable industry, preferable energy storage, is strongly preferred.

• Experience in applied problem-solving methodology

• Electrical safety training, NFPA70E or similar.

• Medium Voltage/ Substation experience is a plus.

DIRECT REPORTS

None