At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
Job Overview:
As an HR Advisor III on the Consultative Services Pod, you will be at the forefront of providing invaluable HR best practices and compliance guidance to small and medium-sized businesses across the United States. You will consult with customers to address their inquiries clearly and efficiently, offering personable and timely solutions to their HR inquiries, and building trust while adhering to service-level expectations. Your deep HR expertise, collaborative spirit, and results orientation will be instrumental in enhancing the customer experience and elevating our company's goals. You will maintain a caseload of up to 100 dedicated clients, guiding them through assessing and addressing their HR compliance needs through a combination of monthly meetings, calls, and tickets as well as assist them in tracking their progress.
This is a full-time, exempt role reporting to the Manager, Advisory Services. This role can be fully remote and available anywhere in the U.S., with little to no travel required – less than 10% of the time.
Duties & Responsibilities:
- Provide HR best practice and compliance guidance to U.S.-based small-and-medium sized businesses - based on knowledge, research, and professional experience.
- Consult with customers over the phone and in writing to help them address their HR inquiries, in a timely, clear, and easy-to-understand manner.
- Support client calls in accordance with scheduled daily phone time following an internal triage and transfer process on a broad range of HR-related topics.
- Research best practices and compliance implications of HR issues, ensuring quality and relevance of responses to customer inquiries
- Establish a high-level of familiarity with our available lesson plans, content, and resources to offer up to clients on the service during and after meetings
- Guide new clients through the audit/reviewing and agreeing on priority of projects as well as ensuring they are comfortable using the platform to contact you
- Schedule and attend monthly meetings to work on designated projects
- Work closely with the Consultative Services Manager and Account Managers to ensure high level of customer service and to address any concerns as they arise
- Adhere to service level expectations regarding response times and adapt to varying levels of volume, reprioritizing work as appropriate.
- Collaborate and build trusting relationships with colleagues across Mineral in support of company goals and elevating the client experience.
- Partner cross-departmentally to develop compliance and best practice resources such as articles, guides, webinar content, etc. to support internal and external customer understanding.
- Proactively identify and raise areas for workflow improvements that better enable our collective team to deliver impactful client services efficiently.
- Serve as a subject matter expert for client inquiries and internal team member education and in support of resource creation.
- Utilize professional experience and subject matter knowledge to contribute to formal or informal mentoring and provide feedback and input to peers.
- Perform other duties as assigned.
Core Competencies:
- Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Credibility: Perceived as responsible, reliable, and trustworthy.
- Analytical & Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective.
- Results Orientation: The ability to focus on the desired result of one’s own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.
- Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
Requirements & Skills:
- Strong customer service skills; ability to translate complicated topics and regulations into real-world and actionable client communication that is easy to understand.
- Ability to consult with internal and external customers, including partners and business leaders with credibility, and strong business acumen.
- Proven HR experience in an applied environment, such as:
- 6+ years of experience working in an in-house Human Resources role with generalist responsibilities across multiple states;
- 6+ years of experience acting as an external advisor (such as Mineral) across multiple states; or
- Some equivalent combination of the above.
- Intermediate to advanced understanding of rules and federal laws that apply to the field of HR including, but not limited to, wage and hour, leave, hiring, termination, and discrimination laws.
- HRCI or SHRM HR Certification required (certification obtained within six months of hire is acceptable)
- Ability to see the “big picture”, while working within the details
- Ability to organize and efficiently manage multiple priorities with a keen sense of urgency
- High level of discretion and ability to maintain client confidentiality
- Excellent interpersonal, communication (written and oral)
- Ability and willingness to become fluent in using a variety of productivity software applications including MS Office & SharePoint, Slack, and our proprietary case management system
- Ability to independently troubleshoot basic technical and software issues with available resources
- Strong Internet navigation and research skills
- Prior experience as an in-house HR Manager or other senior HR leader
- Prior experience delivering trainings, presentations or speaking engagements
- Health and welfare benefits, and/or familiarity with employment-related healthcare legislation
- Practical application of leave administration, employee and performance management, and/or internal investigations
- SHRM-SCP or SPHR certification
- Experience in a third-party HR service delivery environment (ASO, PEO, consulting, etc.)
Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.
We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $76,000 – $90,000 Annually USD
Total compensation includes US employee benefits, and annual bonus eligibility.
Benefits we offer:
- Health, Dental & Vision Insurance
- 401k + Employer Match
- PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
Perks we offer:
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants.
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
