Offer summary
Qualifications:
5-7 years in Technical Support., 3+ years of SaaS or security experience., Strong technical troubleshooting skills., Knowledge of Windows Server platforms., Direct enterprise-level customer support experience..Key responsabilities:
- Respond to customer technical inquiries.
- Address issues through research and troubleshooting.
- Document technical inquiries and solutions.
- Collaborate with global colleagues and teams.
- Support knowledge sharing initiatives.