USCA Admissions Counselling Team Manager

New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.

What this role is responsible for:

As a People Leader (Regional Team Leader) for the Strategy Team, you will be directly managing Strategists as well as student outcomes. You will support your team to ensure outstanding client experience, successful delivery of Crimson services, and achievement of student goals. To ensure a smooth transition from Sales to Service and cater to local needs, you will work closely with local sales, marketing, and student success teams.

What your work entails:

Monitor team performance to ensure excellent service quality and results

• Make sure that your team is on track to hit all of their KPIs
• Providing ongoing coaching through 1:1s and pod meetings
• Maintain and share expert application-specific knowledge and cultural understanding for your designated region/country
• Consistently share feedback and lead performance reviews

Recruit and grow a team of talented Strategists

• Keep an eye on team capacity and communicate hiring needs
• Conduct technical interviews as part of the hiring process
• Be active in the onboarding process so that any new team member is set up for success
• Discuss and help execute career growth plans - essentially be a Strategist for your Strategist!

Work with your team and stakeholders to maximize the student experience

• Have a vision of what the student journey should look like for students in your region/country balancing our global model with local need
• Collaborate with local sales & service team members to assess and execute unique need
• Know the ins and outs of your team and region/country to provide accurate feedback as well as roll out initiatives with the right change management approac
• Work closely with your team and local stakeholders to hit service- and revenue-based goals

Operations management

• Be the face and first point-of-contact of Strategy in your region/country
• Pre-allocate, allocate and re-allocate students to members of your team
• Proactively collaborate with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery

What success looks like:

• Your team hits all of their KPIs
• You hit region/country goals for NPS, referral revenue, and refund rate
• You are a spokesperson for your team - you know your team and provide feedback on new programs and policies so that concerns are dealt with prior to official rollout
• Strategists in your team are engaged - there’s little turnover and we see active career growth
• Performance feedback is consistently shared and discussed regularly with your team
• You are an excellent communicator and collaborator with your local stakeholders
• Escalations are addressed & managed in a timely manner
• Local needs are addressed and executed upon

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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