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Corporate Travel Agent

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

1-3 years experience with GDS/Travelport systems, Proven customer service track record, Strong communication and problem-solving skills, Ability to quickly learn new technologies, Knowledge of NDC content preferred.

Key responsabilities:

  • Assist travellers with issues after hours
  • Manage problems like cancellations and delays
  • Interpret profiles following company policies
  • Record and maintain interactions accurately
  • Develop proficiency in Travelport GDS and Atriis
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Easy Outsource Startup https://www.easy-outsource.com
11 - 50 Employees
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Job description

This is a remote position.


The Corporate Travel Agent will support travellers experiencing issues outside of regular business hours. The agent will assist with rebooking flights, arranging hotel accommodations, resolving billing disputes, and addressing other concerns to ensure smooth travel experiences for corporate clients.

Responsibilities:
  • Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes.
  • Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service.
  • Interpret traveller profiles and adhere to company policies, including spending limits.
  • Independently manage incoming call volume, especially during peak holiday seasons.
  • Develop proficiency in using Travelport GDS and the Atriis online booking system.
  • Accurately record and maintain all interactions and transactions during shifts.
Requirements:
  • Minimum of 1-3 years of experience using GDS/Travelport systems.
  • Proven track record in customer service with the ability to resolve issues promptly.
  • Strong communication and problem-solving skills.
  • Quick learner with the ability to master new technologies and systems within a 1-3 month training period.
  • Reliable internet connection and ability to work remotely with VPN and productivity monitoring tools.
  • Familiarity with NDC (New Distribution Capability) content is a plus, as the company is considering adopting these standards through Atriis.
Must Haves:
  • Knowledge of GDS systems, preferably Travelport systems.
  • Customer service experience in the travel industry.
  • Experience managing corporate travel accounts.
  • Understanding of NDC rates and content.
Nice to Haves:
  • Experience with CRM management.
  • Strong problem-solving skills.
  • Background in the travel industry.


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Customer Service
  • Quick Learning
  • Problem Solving

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