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Technical Support Agent for an IT Company in the US (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada, California (USA), United States

Offer summary

Qualifications:

Experience in technical support., Knowledge of Windows 10 and Office 2016., Familiarity with VPN and network issues..

Key responsabilities:

  • Handle incident/problem tickets via various channels.
  • Document and prioritize user requests in Autotask.com.
  • Escalate issues timely to facilitate solutions.
  • Coordinate with vendors for issue resolution.
  • Own and manage small dedicated networks.
Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
About Virtual Coworker
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See more Virtual Coworker offers

Job description

Logo Jobgether

Your missions

• Take incident/problem tickets received via telephone, voicemail, e-mail, and from walk-up customers, correctly triage, categorize and prioritize each request in Autotask.com
• Document end user issues/requests in Autotask.com. Escalate incidents in a proper and timely manner per procedure to facilitate resolution.
• Contact vendors of various systems to obtain resolution and follow-up with end user to ensure satisfaction and productivity.
• Network / System Administrator will own their dedicated small networks. Will update second level and management on their progress weekly. Utilize various methods of communication (e.g. in-person, phone, instant message, etc.) to gather information from other as needed.
• Typical troubleshooting required: Windows 10, Office 2016, Office Outlook e-mail setup, VPN, network printers and network connectivity issues, Server 2012/2016/2019

Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

VPN TunnelsNetwork TroubleshootingServer AdministrationNetwork AdministrationProject CollaborationOffice OnlineIncident ManagementSystem AdministrationTechnical SupportInternal DocumentationMicrosoft Windows 10

Soft Skills

  • Customer Service
  • Microsoft Outlook
  • Communication
  • Problem Solving
  • Time Management
Are you interested?

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