Wir wollen digitale ärztliche Beratung für jeden in Deutschland zugänglich machen. Wirklich für jeden! Um das zu erreichen, bauen wir die führende On-Demand-Plattform für Telemedizin. Und Dein Beitrag zählt.
Suchst du mehr als nur einen neuen Job? Eine sinnvolle Aufgabe, die dich richtig stolz macht? Herzlichen Willkommen! Wir sind TeleClinic, die führende Telemedizin-Plattform in Deutschland.
Die Digitalisierung des deutschen Gesundheitswesens ist in vollem Gange und wir bieten Dir die Möglichkeit, uns auf diesem revolutionären Weg zu begleiten. Werde Teil von TeleClinic und spiele eine entscheidende Rolle bei der Gestaltung einer gesünderen Gesellschaft.
Digitalisation of the German Health System is ready for take off and one thing is for sure: With TeleClinic you get the chance to revolutionize this industry. Why? Because we were not only the first to offer telemedicine in Germany but are also the market leader.
Germany’s leading doctor on-demand platform is looking for a Senior Growth Retention Manager to drive the ambitious growth and retention of its patient base. Join us in establishing the most-loved digital health platform in the German healthcare system by implementing CRM strategies, leveraging analytics, and driving product improvements to retain and engage patients.
End-to-end responsibility: You own key retention KPIs, such as returning monthly active users and patient activation & engagement metrics in our cross-functional Patient Growth Team. Therefore you focus on optimizing patient lifetime value (LTV) across different patient types, from urgent care to chronic patients.
CRM Execution & Strategy: You will execute CRM initiatives using Braze, creating emails, push notifications, in-app messages, and content cards. To increase patient frequency and LTV, you will develop and oversee our CRM strategy. By improving CRM and testing setups, you empower the team to execute and optimize CRM initiatives.
Data & Product Analytics: You will conduct cohort analysis to understand patient behavior and retention patterns. You will utilize correlations and other statistical methods to derive insights, as well as analyze test results to validate hypotheses.
Growth Strategy: You analyze and create habit loops, key to retention at TeleClinic. Therefore you creatively test hypotheses and implement MVPs with limited resources, e.g. using no-code/low-code solutions. As the expert on the entire activation journey, you will collaborate closely with our Growth Acquisition Manager in acquiring & activating high-value patients.
Product Insights & Features: Inform product roadmaps & features based on data-driven insights, patient feedback and successful MVPs. Collaborate with product managers for Web and Native Apps to prioritize and develop product improvements that enhance patient retention.
CRM Excellence: Proven experience in developing and executing CRM strategies that drive patient activation, engagement, and retention.
Data Proficiency: Strong analytical skills with experience in cohort analysis, statistical methods, experimentation and deriving actionable insights from data.
Hypothesis-Driven Work: Skilled in hypothesis-driven work, including formulating, testing, and iterating on hypotheses.
Hands-on Approach: Problem-solver with a focus on practical and efficient project execution. Experience with no-code/low-code platforms is a plus.
Growth Expertise: Expertise in analyzing and enhancing activation, engagement, and retention to boost LTV. Focused on thinking beyond traditional funnels and leveraging growth loops.
Competitive Salary: Enjoy a competitive salary package that reflects your skills, experience, and contributions.
Dynamic Team Environment: Be an integral part of a cross-functional, international, diverse, highly motivated, and open-minded team, fostering a collaborative and innovative work culture.
Professional Growth Opportunities: Access a personal development budget per year, with 2 additional days of leave for attending conferences and courses. Benefit from full access to LinkedIn Learning to continuously enhance your skills.
Generous Vacation Package: Take advantage of 27 vacation days per year, with an additional vacation day for each year of service, offering up to 30 vacation days to ensure a healthy work-life balance.
Flexible Work Arrangements: Embrace the flexibility of home office options and adaptable working hours to suit your lifestyle and preferences.
Top-of-the-Line Tools: Receive a notebook of your choice and all the tools and gadgets necessary to enhance your productivity and efficiency.
Active Lifestyle Benefits: If you enjoy riding a bike, profit from our cooperation with JobRad, promoting an active and healthy lifestyle.
Engaging Team and Company Events: Participate in regular fun team and company events, including Oktoberfest, Isar-rafting tours, laser-tag, and much more, fostering a vibrant and enjoyable work environment.
Language Learning Opportunities: Don’t speak German? No problem! Take advantage of language learning opportunities with GoFluent to broaden your language skills.
Modern and Comfortable Workspace: Work in our modern, bright, and spacious office, and recharge at our hangout lounge where you can enjoy free fruits, snacks, and drinks.
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