Customer Journey Expert ComFin BELUX (ING Lease)
Technical data function
Work location : Brussels
Possibility of 50% work from home on the basis of a team agreement
Work schedule : 100%
The factoring market is a rapidly growing market globally. Insolvency coverage is an integral part of our organization.
Are you a hands-on Customer Journey Expert, passionate about navigating the complexities of B2B insolvency coverage and providing valuable insights to clients and to our organization? Then ING Comfin is looking for you to enable further growth opportunities!
ComFin in general
ING Commercial Finance is a European Market leader in debtor finance. It is active in Belgium, the Netherlands, Poland, and Romania.
How to succeed
We hire smart people and team players like you for your potential. Our biggest expectation is that you are proactive, you’ll stay curious and take on responsibility.
As a Customer Journey Expert, you:
• Negotiate global credit insurance policies with credit insurer(s).
• Represent ING Comfin Belux in quarterly meetings with the broker and the insurer.
• Support Sales Managers in selling the Insolvency Coverage product to prospects and active clients.
• Analyse the covered portfolio and the claims experience as part of the annual credit review.
• Provide operational support and assure the correct implementation of the policy conditions.
• Estimate the insured turnover and Maximum Liability Amount accordingly to the portfolio behaviour and the business needs.
• Knowledge of Capital Requirement Regulation (CRR) is a plus.
About you
You have:
• A bachelor’s or master’s degree.
• Understanding of (internal) customer needs and the skills to offer and work out the best credit insurance solution for both customer and business.
• A curious mindset for the underlying ComFin market, organization, and processes.
• Relevant experience in a (B2B) credit insurance environment.
• Solid interpersonal and collaborative skills to interact with different stakeholders.
• A very good knowledge of Dutch, French & English, both spoken and written.
We offer:
• Flexibility to find the right balance between your career and your private life, and we reward people with generous employment benefits.
• A salary that fits your background and experience.
• A hybrid working location, with the office located in Brussels.
• Opportunities to grow your mastery and skills.
Convinced?
Does this sound like a match? Let’s get in touch! Please apply and send us your CV & motivational letter.
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