Offer summary
Qualifications:
Strong knowledge of incident management processes, Experience with ITIL frameworks, Fluency in Spanish and English, Proven leadership skills, Ability to analyze data for improvements.Key responsabilities:
- Governance and execution of incident management processes
- Lead post-incident debriefs within agreed SLAs
- Ensure accurate post-incident reports and updates
- Oversee the incident and problem management process
- Monitor compliance with IT controls and risk mitigation