Offer summary
Qualifications:
1+ year of Customer Retention experience, 1+ year of customer service experience, Experience with complex computer systems, Fluency in French or Spanish is a plus, Property and Casualty licensing relevant.Key responsabilities:
- Provide exceptional experiences to members over calls
- Listen and investigate the needs for retention
- Handle sensitive situations with empathy
- Utilize multiple systems in high-growth environment
- Adapt quickly to procedural changes