Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.
The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed.
What You Will Do
Support all BioMed customers through multiple channels - Including but not limited to –
- Database maintenance
- Direct mail
- Email
- Facebook
- Health History support
- Modifications/Data Entry
- Mobile App support
- Phone Calls
- Scheduling appointments
- Tele-recruitment
- Text
- Web support
Operational And Administrative Support
Operational support and administrative duties using one or multiple systems with little supervision
Exercising confidentiality, independent discretion, and judgment.
Prepare reports as requested
Training as necessary.
Other tasks could include list generation, scheduling appointments, request donor card, and any other activities required to support our customers.
Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to escalate and resolve issues quickly to ensure satisfaction.
Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.
Personal Responsibilities -
Accountable for daily and weekly productivity.
Attendance
Quality Assurance
Monthly Reviews
Maintaining a professional work environment
Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday through Thursday, or Tuesday through Saturday.
Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months.
- It is imperative that you are here during ALL necessary training.
Auto req ID
426165BR
Minimum Education Required
High School/GED
Job_Category
Health Safety and Community Services
Additional Qualifications/Responsibilities
High school diploma, specialized business, or secretarial/administrative training required and Associate’s or Bachelor’s degree preferred.
Minimum One Year Of Related Customer Service Work Experience
Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.
Experience (CRM) Customer Relationship Management Marketing Organizations Preferred.
City*
United States
State*
N/A
Job Code
Health_Safety Health_Safety
Affiliate Sponsor
American Red Cross
