Bilingual Health Insurance Customer Service Specialist

Description

Join our team as a Remote Customer Service Representative and become an integral part of our mission to simplify the process of finding and enrolling in health insurance. We're looking for reliable, dedicated, and self-driven individuals to provide exceptional customer service from the comfort of your home.

Despite the challenges facing our communities, we're committed to creating a motivating and positive work environment. If you're enthusiastic about delivering top-notch customer experiences and helping others navigate health insurance options, this is the perfect opportunity for you!

Responsibilities

• Handle inbound and outbound calls with professionalism and care.
• Provide exceptional customer service and technical support.
• Manage customer accounts and assist with application data entry.
• Respond to online chat inquiries as needed.
• Follow established procedures and policies to resolve issues.
• Utilize creative problem-solving skills to address customer needs.
• Adapt to changing projects and updates with flexibility.
• Balance multiple tasks and manage time effectively.
• Complete extensive self-study, training, and testing with a focus on passing required exams.
• Adhere to communication guidelines across all channels.
  
  

Requirements

• Must be 18 years of age or older.
• Minimum internet speed of 35 mb/s.
• Dedicated, private, and secure workspace.
• Personal laptop or desktop computer required for the training period.
• Full attendance commitment during the 3-week training period.
• Ability to pass a background check and health screening.
• Cable/fiber broadband internet with a hard-wired Ethernet connection is required (mobile internet service providers and satellite are not compatible).
• Ethernet connection must be a wired connection, not Wi-Fi.
  
  

Compensation

• Base Pay: $14.50 per hour.
• Enhanced Rate: Up to $16.00 per hour based on attendance and performance.
• Spanish Bilingual Base Pay: $15.50 per hour.
• Spanish Bilingual Enhanced Rate: Up to $17.00 per hour based on attendance and performance.
  
  

What We Offer

• Paid training.
• Full-time, seasonal temp-to-permanent roles.
• Performance and attendance-based incentives in addition to base pay.
• The convenience of working from home.
• A collaborative and supportive team environment.
• 401(k) match.
• Individual Coverage HRA (ICHRA).
• Paid time off (PTO).
  
  

Preferred Experience (Not Required)

• Previous experience in customer or technical support roles.
• Familiarity with group and/or individual health insurance, or the Affordable Care Act.
• Experience in a call center.
• Knowledge of CRM systems and practices.
• Spanish bilingual skills are a plus.
  
  

Qualifications

• Moderate to advanced computer skills.
• Comfort with learning new technology.
• High level of professionalism.
• Excellent verbal and written communication skills.
• Self-motivated and driven to succeed.
• Comfortable working remotely.
  
  

Employment Type: Full-Time