What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is - the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL - recognized by Gartner and - the world’s first Microsoft certified Contact Center for Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation. Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!

Job description

We are looking for a Lead Software Architect in either the United Kingdom or The Netherlands to play a crucial role in shaping the future of our cloud-based SaaS product. Reporting directly to the Chief Product and Technology Officer, you will lead the development and implementation of scalable architecture solutions, integrate elasticity and auto-scaling capabilities, and manage containerization strategies. You will work closely with stakeholders to ensure that solutions align with business needs while maintaining thorough technical documentation.

The ideal candidate has significant experience in software architecture within a SaaS environment, strong expertise in Azure, Kubernetes, and cloud solutions, and the ability to mentor and guide development teams. Critical thinking, accountability, an agile mindset, and strong communication skills are key competencies required for success in this role.

Key responsibilities:

Lead the development and implementation of technical scalable architecture solutions by defining technical architecture, outlining technical processes, and providing guidance to other software developers;
Collaborate with development teams to integrate elasticity and auto-scaling capabilities into our cloud infrastructure;
Lead the evaluation and selection of appropriate technologies, tools, and frameworks to ensure high availability and performance;
Oversee the implementation of containerization and orchestration strategies using Kubernetes;
Collaborate with stakeholders to understand their business needs and defining solutions that align with those;
Develop and maintain technical documentation, including system models, process diagrams, and architecture designs;
Provide experienced leadership, technical direction and mentorship to architects and developers by sharing knowledge and Best Practices;
Prepare and present technical architectural plans to senior management and other stakeholders;
Analyse emerging technologies and trends and provide recommendations on how to leverage and improve systems architecture.

Required profile