Manager of Customer Success

We're looking for a Manager of Customer Success to lead a team of Customer Success Managers in the UK / Europe. You will support PVcase customers to drive engagement, growth and retention, and overall customer satisfaction. This role requires outstanding relationship management, leadership skills, and business acumen. You will develop the team, manage day-to-day workloads and create strategies to optimize the productivity of the team while delivering value to our customers. You will be responsible for driving customer outcomes through involvement in, and ownership of, customer interaction, achieving team goals, appropriate reporting, and internal and external stakeholder reviews. The Manager of CS will also collaborate with other leaders within other teams, including Sales, Support, Marketing, and Product.

• Own the business, strategic, and commercial relationship with our customers. Use data and analytics to identify areas for improvement and build solutions.
• Manage a team of CSMs to drive customer milestones, strategy, and executive engagement; serve as an escalation point for your team and customers.
• Act as a customer liaison within the organization, advocating to senior leadership as needed.
• Develop cross-functional relationships, especially with Sales leadership; ensure awareness of CS activities and drive collaboration towards customer goals.
• Perform ongoing analysis of the customer lifecycle; take the necessary actions to increase the impact our products have on our customers’ business goals.
• Hire, train, and manage CSMs to drive continuous development and career progression.