Client Director

The Gang

Since 2019, The Gang has been a leading gaming studio for Roblox games and our goal is to build the best, safest, and most engaging experiences in the world. We publish our own games and develop game experiences with the most successful brands in the world in music, fashion, entertainment and technology.

Our mission is to unlock the full creative potential of our audiences with innovative experiences and solutions. This year we have seen tremendous growth with several million active users every day and we are actively looking to find the best people to join us in shaping the future of immersive platforms on Roblox and beyond. Not only have we seen a growth in our games, but also a growth in our team. We've grown from just Sweden to also have offices in Portugal, the UK, and now Malaysia with the addition of Malaysian studio The Gang Asia (formerly known as Common Extract), where you'll be working!

About the position

As the Client Director, you will play a key role in the continued growth of our Malaysian studio The Gang Asia (formerly known as Common Extract). You will be responsible for identifying potential clients or business opportunities, establishing and nurturing relationships with them, and ultimately converting these prospects into partnerships. You will typically employ a combination of market research, networking, and persuasive communication skills to drive revenue growth and expand the company's market presence..

Life at The Gang - Fun, playful, fearless and always going forward!

We strive to deliver awesome digital experiences and have fun while doing it, always learning and moving forward. Working at The Gang you will have a lot of ownership over your tasks and be empowered to test your ideas and grow in a playful and supportive group.

Starting date: Now, permanent contract after 6 months probationary period

Reporting to: Managing Director, Malaysia

Location: Malaysia, working 100% remote from home, company time zone MYT. Option for hybrid/in-office work at our Selangor/Johor office. Discord and Slack are your best friends!

Work time: Full time - 40 hours a week

Company language: English

Responsibilities

• Establish good business rapport with potential clients

• Scale business relationships with current partners/clients

• Help manage day-to-day client communication

• Maintain trust and positive client experience by tackling queries and complaints

• Conduct research on prospective clients, perform market and competitive research

• Write up briefs, present internationally competitive pitches, and proposals for esteem brands and international clients

• Communicate customer feedback to Marketing, Sales and Product Development teams

• Work closely with the admin and management team including production, code, game design, art team to build and roll-out the projects

Who you are

• Well-seasoned in sales or client relationship management

• Experienced in client facing roles and building lasting business relationships with existing and potential partners/clients

• Resilience to seize opportunities and turn them into new business ventures

• Existing networks within entertainment, retail, fashion, advertisement and media agency network

• Excellent customer service and interpersonal skills

• Proven ability to collaborate effectively and drive initiatives with cross functional partners

• Clear display of initiative in anticipating and meeting or exceeding the business demands of international clients

• Flexible to travel around the region especially Singapore

• Must be proficient in English, both written and spoken. Malay or Mandarin are a plus, but not required as our working language is English

What we offer

• A role in a growing and highly collaborative group with room to both diversify your skills and focus on your specialization

• The opportunity to work on our own established IPs as well as working with some of the biggest brand clients worldwide

• The opportunity to work with a diverse, fun, and talented team

• A 100% remote work environment - remote work is in our company DNA, and we will never require you to come to an office

• Yearly wellness allowance

• Personal development stipend

• Company team building events

At The Gang, we are committed to building a diverse, inclusive, and open workplace. Any race, gender, color, sexual orientation, nationality or religion are welcome at The Gang. We value your skills and what you can contribute to The Gang’s continued success and welcome your unique background!