Finnish Speaking Customer Service Consultant

Join Patrique Mercier Recruitment as a Finnish Speaking Customer Service Consultant and become an integral part of our dynamic team! We are looking for enthusiastic individuals committed to delivering outstanding customer service, while enjoying a rewarding role within a supportive environment.

In this position, you will assist Finnish-speaking customers by providing timely responses to inquiries, solving their issues, and ensuring an exemplary customer experience. Your ability to communicate effectively and foster positive relationships will make a significant impact on customer satisfaction levels.

This role provides an exciting opportunity to expand your skill set while working within a growing organization that values its employees' contributions and growth.

Responsibilities

• Respond promptly to customer queries via phone, email, and chat
• Provide comprehensive product information and guidance
• Resolve customer complaints and issues in a constructive manner
• Document customer interactions and maintain accurate records
• Gather insights from customer feedback to enhance service delivery
• Collaborate with team members to ensure smooth operations
• Continuous learning and participation in training to improve service quality

Requirements

• Fluent in Finnish and English, with strong communication skills
• Experience in customer service or a related field is advantageous
• Strong problem-solving skills and the ability to remain calm under pressure
• Proficient in using various customer service platforms and tools
• Detail-oriented with excellent organizational abilities
• Emotional intelligence and a passion for delivering stellar service
• Eagerness to work collaboratively within a team
• Flexibility to adapt to ongoing changes in a fast-paced environment
• A positive attitude and a readiness to learn and grow

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )