Solutions Engineer

Description

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations.

Position Overview:

Cellebrite is currently seeking a Pre-Sales Expert, to engage with customers on their entire life cycle (from pre-sales, implementation and customer success) for India end customers. This position would support all technical efforts associated with solutions that assist Law Enforcement Agencies to achieve their Digital Transformation.

Key Responsibilities:

• Identifies current and future customer technical requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements.
• Works with the Sales Managers to create the Sales Pitch, addressing customer request for proposal & information by interpreting the customer needs and requirements
• Manage Customer Presentations/Workshops / Webinars / Equipment
• Managing Tenders and Technical Proposals
• Supporting end-user trials and Proof of Concepts (PoC) when required (including traveling in the region)
• Provides product or equipment technical and engineering information by answering questions and requests.
• Prepares solution design by understanding customer requirements and related customer documents, and consulting with engineers, architects, and other professional and technical personnel.
• Develops customer's staff by providing technical information and training. Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow-ups
• Participating in trade shows
• Engaging with internal stakeholders (R&D, Services, Operations, and product management)
• Ensuring acceptable product/solution implementation and use
• Providing support for internal issues raised by Cellebrite co-workers
• Proposing and demonstrating Cellebrite’s products as required

Qualifications:

• Hindi and English speaking
• Prior experience in presales an advantage
• Graduate of Engineering and/or IT courses.
• Experience in the public policing sector an advantage.
• Technical background in telecommunications, mobile devices and/or IT security and networking is a plus.
• Fluency in written and conversational business English.
• Knowledge in Hardware products and Solutions.
• Good knowledge of Operating Systems (windows and Linux) and basic networking.
• Knowledge of network communications and internet protocols.
• Excellent Written and Verbal Presentation and Communication Skills
• Project Management Experience an Advantage.