Field Support Technician

Description

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordination work efforts with other employees and organizations

Position Purpose/Overview

Perform field training and sales support functions for DDS Lab clientele in an assigned regional territory by providing effective instruction regarding the companys products, specifically Dental Implant restorations, intraoral digital technology and/or related services in support of vendor agreements. Provide introduction of and communication on DDSs production information services and features that will enhance the clients organization. Secure clinical support at the office level. Support education offerings through technical hands-on assistance/training, and co-hosting educational programs as required. Forecast future education requirements. Prepare reports as required and record all activity in SalesForce.com. Contact potential customers and provide DDS sales information when not training. Position requires 80% travel (including some weekends).

Responsibilities/Duties/Functions/Tasks

• Train staff members of customer and perspective customer offices on how to use intraoral scanning technology for dental restorations. Guide customers to use DDS Lab as their dental lab for digital products as well as the remainder of their lab business.
• Work closely with the Regional Sales Directors and Field Sales Managers to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office.
• Follow-up (by phone, email, or in person) on education needs submitted to clients.
• Establish professional client / DDS Lab relationships with appropriate client personnel (dental assistants, office managers, dentists, and key contact/point persons.)
• Submit weekly activity / call report concerning client related activities for DDS Lab relationships to the Regional Sales Director.
• Perform all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives.
• Conduct product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings DSO annual meetings etc.) Provide a territory training forecast monthly. Record all training activity and client contact information in SalesForce.com.
• Must utilize the appropriate PPE while in the dental offices adhering to the necessary protocols established for infection control and sterilization.

Qualifications

Qualifications (Experience, Education, Licensure, Certification)

• Knowledge of Intra-Oral Digital Technology and Implants Must present a strong aptitude and comfort level to personally observe and advise on dental implant procedures and us of Intra-Oral Digital Technology.
• Ability to effectively present information, communicate and respond to questions clearly and persuasively with clients, management and other key members of the company while maintaining a high level of professionalism.
• Ability read, analyze and interpret documents in English, such as professional journals, technical procedures, governmental regulations, and procedure manuals.
• Ability to write reports and business correspondences. Strong attention to detail
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to multi-task, use personal judgment and utilize strong decision-making skills
• Knowledge of Windows operating systems software including, but not limited to Word and Excel.
• Excellent organization and time management skills.
• Willing to travel
• Must possess a valid drivers license Certified Dental Technician or Hygienist is preferred, but not required.
• Previous dental experience in a lab or dental office is required. High level of technical and material knowledge of dental products
• Must have a dependable car that can be used for company travel for which appropriate reimbursement is provided.
• Outside sales experience in dental or medical device is helpful or 3-5 years in office clinical experience working as RDA or RDH
• High School diploma or GED equivalent required.

Limitations and Disclaimer

DDS Lab is a service company which requires that you are always providing some level of service to either an internal or external customer. You are expected to make decisions that will in effect, positively impact and exceed the expectations of the customer base you serve. Accuracy, delivering on our commitments and the manner in which we execute each transaction must be done in such a manner that it positively spreads our organizations reputation. Although we cannot always choose specific work assigned to us, we can however determine the attitude, behavior and personality we portray in completing our work.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.