Operations Manager

This is a remote position.

Overview: We are looking for a highly organized and detail-oriented General Operations Manager to manage the resolution and documentation of issues, bugs, and SEVs across all Aven projects in Asana. This role requires strong operational management skills, collaboration with cross-functional teams, and a deep understanding of operational processes. You will also be responsible for various general operations tasks, including managing personnel feedback, performance metrics, operational reports, and inventory while ensuring the smooth execution of projects in Asana.

Key Responsibilities:

1. Standardizing performance management, onboarding, supporting team managers. This includes ensuring performance feedback is timely gathered & shared, coaching systems are implemented, and the overall performance of all teams are improving.
   

2. Managing the internal and external knowledge base (FAQs, Operations Manual), collaborating with all frontline teams who contribute to it.
   

3. Tracking bugs, SEVs, issues across Aven projects within Asana, ensuring their documentation, remediation are complete.
   

4. Monitoring overall task management across Asana for best practices, coaching teams on new initiatives, reviewing and standardizing metrics dashes.
   

5. Assist in developing and implementing operational processes to enhance efficiency and productivity.
   

6. Support various EYT-related tasks as needed.
   

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Operations Management:

• Itemize, review, and track tasks or projects on SCRUM documents to ensure ongoing updates and progress. Can get a project done end-to-end
  

• Support various EYT-related tasks as needed.
  

Collaboration and Communication:

• Work closely with team members across multiple departments to ensure smooth operations and effective communication.
  

• Facilitate discussions to address operational issues and provide updates on project progress.
  

• Serve as the primary point of contact for operational inquiries and issue resolution.
  

Requirements

Qualifications:

• Proven experience in operations management, project management, or a related field.
  

• Exceptional organizational skills with a solid attention to detail.
  

• Proficiency in data analysis tools and software, including Excel, basic SQL.
  

• Ability to understand, analyze, and resolve complex issues with practical solutions.
  

• Excellent communication, collaboration, and problem-solving abilities.
  

• Proficiency, speed, and accuracy in written communication.
  

• Fluent, clear, and well-articulated in English.
  

• Strong time management skills and the ability to manage multiple tasks in a fast-paced environment.
  

• Experience with customer communication tools (e.g., ZenDesk), task management tools, Google Drive, and email.
  

• High level of integrity and a solid commitment to maintaining confidentiality.
  

• Detail-oriented with a focus on accuracy, especially in a financial services context.
  

• Bachelor's degree or equivalent work experience in financial services.
  

• Flexibility to work US Pacific Time hours (8 AM to 5 PM) with a one-hour break.
  

• Must be presently residing in the Philippines
  

Preferred Qualifications:

• Familiarity with issue tracking and remediation processes.
  

• Proficiency in using Asana or similar project management and documentation tools.