Director of Operations Implementation

CircusTrix, LLC dba

Sky Zone

Director of Operations Implementation

Full-time, Remote

ABOUT SKY ZONE

Sky Zone, the premier leader in indoor active entertainment in the United States, owns, operates and franchises over 270 parks. The company has over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart. Sky Zone specializes in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year. Sky Zone has been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500.

POSITION OVERVIEW

The Director of Operations Implementation is responsible for creating, documenting, managing, and ensuring the proper launch for all Sky Zone initiatives to ensure proper brands standards. This role acts as the primary liaison between departments for all launches, activations, testing, park performance, and business requirements related to park operations. The Director will work closely with cross-functional teams to ensure seamless execution of operational strategies and to establish and implement the Sky Zone execution model that ensures consistent and effective performance across all locations.

KEY RESPONSIBILITIES

• Operational Standards Development: Lead the creation, documentation, communication, and implementation of all operating standards, procedures, and protocols for Sky Zone parks.

• Establish Execution Model: Develop and set the Sky Zone execution model to ensure consistency, quality, and effectiveness across all parks, aligning with the company’s strategic objectives.

• Cross-Functional Collaboration: Serve as the primary contact for all departments, including Marketing, Programs, Safety, Legal, Field Operations, Finance, Training, and Park Readiness, for any initiatives requiring park-level execution.

• Performance Measurement: Establish and monitor key performance indicators (KPIs) to measure and improve park performance, ensuring alignment with Sky Zone standards.

• Calendar Management: Oversee the scheduling of all activation points, launches, and business requirements to ensure timely execution and communication across all departments.

• Documentation and Communication: Ensure all operational standards and processes are clearly documented and communicated to relevant stakeholders, including field operations for both franchise and company-owned parks.

• Support Park Operations: Provide ongoing support to field operations teams to ensure compliance with standards, efficient processes, and optimal park performance.

• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and effectiveness.

• Leadership and Team Development: Mentor and develop the Operations Implementation team, fostering a culture of collaboration, innovation, and excellence.

QUALIFICATIONS

• Education: Bachelor’s degree in business administration, Operations Management, or a related field; MBA is a plus.
• Experience:
  • Minimum of 7+ years of experience in operations management, preferably in a multi-unit or franchise-based organization, with at least 2-3 years in Operations Services, Integration, or Implementation roles.
  • Proven experience leading cross-functional teams and managing complex projects involving multiple stakeholders.
  • Strong understanding of operational processes, standards development, and performance measurement in a service-oriented environment.

• Skills:
  • Exceptional organizational, project management, and multitasking abilities.
  • Strong leadership and team development skills, with experience in managing and motivating a diverse team.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
  • Documentation of process and the ability to properly translate these initiatives at the unit level.
  • Strong collaborative skills with the ability to take items from ambiguity to clarity
  • Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Proficiency in Microsoft Office Suite and project management tools.
• Travel:
  • This position requires the ability to travel up to 50% of the time that could include weekends and extended stays at park locations as needed.

PHYSICAL REQUIREMENTS

• This position requires the ability to remain stationary for extended periods of time while working at a desk, with or without reasonable accommodation.
• This position requires the ability to move around for long periods of time during park visits, with or without reasonable accommodation.
• This position requires the ability to lift a minimum of 20 pounds at times, with or without reasonable accommodation.

Compensation: $130-150k + bonus based on qualifications, experience, and performance.  Competitive benefits package including medical, dental, vision, and 401k with company match.

CircusTrix and all its brands are equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.