Senior Business Analyst - Salesforce B2B Commerce

About Us:

RafterOne is an esteemed Salesforce Summit Partner, building our clients businesses with multi-cloud commerce solutions. As Rafters, we are tightly bonded to RafterOne culture as we design and deliver world-class solutions to our clients. 

"We are Respectful.”

"We are Adaptable.”

"We are Focused.”

"We are Thoughtful.” 

"We are Engaged.” 

“We are Relationship Driven”

Job Responsibilities:

• Coordinate client communications and run project/client meetings
• Analysis and digestion of the business/project/client’s need
• Identify the requirements and the project scope
• Analyze the business problems and recommend solutions
• Write well-written user stories with detailed acceptance criteria
• Facilitate user acceptance and sign-offs
• Create and implement the solutions design that will meet the business/project/client’s requirements
• Create and implement project plans
• Configure and support Salesforce CRM implementations
• Test the design, manage the QA/UAT, verify the solution
• Write and document records for the project
• Perform system demo, participate in user acceptance testing, and conduct user training
• Travel to project locations as needed

Job Requirements:

• 8+ years in a professional customer-facing (ideally external) position
• 3+ years of analyzing and translating requirements in support of Salesforce implementations
• Superior abilities in problem-solving and grasping complex requirements
• Direct experience with formal Agile/Scrum methodologies with a history of running grooming sessions and ceremonies
• Exceptional soft skills that lead to efficient project coordination
• Leadership skills that are represented by a detail-oriented and highly organized approach
• Excellent written communication skills
• Adept at communicating with internal and external stakeholders at all levels of the organization.
• Advanced Proficiency with all Microsoft Office suite of products
• Experience with full cycle implementation of Salesforce B2B, CPQ or B2C Commerce is ideal
• Up to 30% travel to project locations or client sites, as necessary
• Eligible to work in the United States or Canada without the need for current or future sponsorship

Education:

• Bachelor’s Degree, preferably in Information Technology or Computer Science OR equivalent combination of education and experience
• Active Salesforce Certified Administrator, Sales Cloud, Service Cloud, and/or Experience Cloud Certifications Ideal
• Active B2B Commerce Functional, SF OMS and/or SF CPQ Certified Specialist Certifications would make a candidate stand out.

RafterOne is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States or Canada.