Case Manager, Complex Care

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Essential Duties and Responsibilities

The Case Manager, Complex Care is responsible for a caseload of patients presenting with chronic conditions, including but not limited to, hypertension, diabetes and COPD.

• Collect comprehensive health histories and document relevant medical data

• Provide ongoing clinical support and navigate the healthcare system for members

• Provide information about conditions, provide education regarding lifestyle changes and self-care strategies

• Develop treatment plans and following up on health status

• Review self-reported data (BP, blood sugars, etc.)

• Liaise with other healthcare providers such as for follow-up appointments, referrals and updating medical records

• Assist patients to understand their medication regime

• Assist with management of symptoms through education, support and adjustments to care plans as needed

• Ensure patient has appropriate resources and support

• Provide motivational support and guidance to help patients achieve their health goals and adhere to treatment plans

• Collect and analyze patient data to track progress, identify trends and adjust care plans accordingly

• Provide guidance on when to seek emergency care and assist in initial response to urgent health concerns

• Maintain accurate and up-to-date patient records, documenting all interactions, care plans and progress notes

• Assist patients in using telehealth platforms, remote monitoring devices, and other digital health tools effectively

• If applicable:

  Maintain relevant provincial nursing or other licenses as required (supported by Teladoc).

Supervisory Responsibilities

No

Qualifications Expected for Position

• Excellent verbal and written communication and interpersonal skills

• Superior analytical skills, with strong critical thinking ability

• Superior organizational and time management skills, ability to manage competing priorities

• Direct care experience and strong clinical knowledge base

• Excellent written, verbal, and documentation skills

• Strong organizational and interpersonal skills

• Quality driven with a focus on customer service delivery

• Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat); EMR and SaaS applications to search for information and enter data an asset

• Multiple provincial nursing licenses are an asset (where applicable for the specific role)

• Strong communication skills including verbal and written channels; telephone, email, and chat

• Able to work a flexible schedule with evening commitments

• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base

• Bilingual in French/English is an asset

• Chronic disease management certification an asset

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Required license or credentials needed:

• Bachelor's or master's degree in nursing or other equivalent degree with 5+ years’ experience

• Minimum of 3 years of clinical experience in acute (ER or ICU), community care, or other relevant areas

Good standing with the provincial governing body

Work Environment   

   ☒ Office              ☐  Remote                 ☐ Hybrid (Office & Remote)  

Travel – Occasional                                    

Why Join Teladoc Health?

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladochealth.com.