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Bilingual Korean Customer Success Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

Professional-level communication skills in Korean and English, Experience in a fast-paced customer service environment, A working desktop/computer with specific requirements, Availability to work full-time (40 hours per week), Strong passion for helping people.

Key responsabilities:

  • Provide exceptional support via email and chat
  • Create WOW moments for customers
  • Translate product communications and newsletters
  • Develop expertise in product and software
  • Maintain positivity in customer interactions
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Description

Strikingly is seeking a Bilingual Korean Customer Happiness Officer to provide exceptional support through email and chat. Our mission is to empower everyone to express their individuality with a modern, mobile-optimized website builder.

In this role, you will spread happiness and create WOW moments for our customers by:

  • Emanating our brand and personality in every interaction through the Strikingly voice and tone.
  • Delivering WOW moments by providing outstanding service to both new and existing customers across email, chat, and social media.
  • Translating our product and customer communications, including newsletters and lifecycle emails.
  • Developing deep expertise in our product and internal software to efficiently assist customers.
  • Maintaining positivity and happiness in every interaction with customers and team members.

Requirements

  • Professional-level communication skills in Korean and English.
  • A strong passion for helping people, regardless of varying learning curves.
  • A love for learning, problem-solving, and possessing analytical skills.
  • Experience in a fast-paced customer service environment.
  • Availability to work full-time (40 hours per week).
  • A working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6 or newer, Core i3/AMD Ryzen 3 or higher; and a minimum 20Mbps internet connection.

Benefits

  • Flexibility to work from anywhere.
  • A fun and collaborative international work environment.
  • Opportunities for career advancement.
  • Access to training and growth opportunities.
  • Paid leave after one (1) year of tenure.

Note: No interview required.

Employment Type: Full-Time

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Internet
Spoken language(s):
EnglishKoreanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Project CollaborationTransitional Bilingual Education

Other Skills

  • Analytical Skills
  • Problem Solving
  • Customer Service
  • Time Management
Are you interested?

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